1. Who we are and who is responsible
TeachMeAI is operated by progressiveIT.tech Corporation, a corporation of the Province of Ontario, Canada, which is responsible for the personal information described in this policy. We have designated a Privacy Officer who is accountable for our compliance with it. You can reach our Privacy Officer at teachmebusinessenglishsupport@gmail.com.
2. Information we collect
- Account information: your email address and password. Your password is stored by our sign-in provider in an encrypted (hashed) form — we cannot see it. We also record when you agreed to our Terms and this policy.
- Coaching profile: what you give us at sign-up and in your profile — your first name, primary native language, occupation and English level — and the type of lesson you choose next.
- Lesson information: during a lesson, what you say is streamed live to our AI providers so the coach can understand and answer you, and what you type on the whiteboard is saved. A text version of the conversation is kept only while the lesson runs and until its results are saved, and is then deleted. What we keep from each lesson is: your whiteboard, the lesson summary, takeaways, corrections and feedback, your scores and the coach-assessed level, and the coach’s notes about your progress (for example, mistakes you tend to make, expressions you have learned, and facts or preferences you mention, such as your role or industry).
- Homework Quiz information: your answers, your score and how long you took.
- Lesson ratings: the stars and comments you choose to give. These are private to us and are never given to the AI coach.
- Payment information: payments are processed by Stripe. Your card details go directly to Stripe — we never see or store your full card number. We receive and keep the payment amount, date and status and Stripe’s reference numbers.
- Connection and technical information: before and during a lesson, we measure the speed and stability of your connection and record whether a call dropped, for how long and why. We also collect your IP address, browser and device type, the time of your visits and requests, the length and status of each voice session, and error and security logs.
- Communications: what you send us when you email us, and our replies.
3. What we do not collect
- Your camera image. Your camera is shown only to you, in your own browser; it is never sent to us or to our providers.
- Recordings of your lessons. We do not record or store the audio or video of your lessons.
- Voiceprints or other biometric identifiers. Your voice is used only to understand what you say in the lesson, never to identify you.
- Your full card number, which only Stripe receives.
Please do not share sensitive information in your lessons — such as health information, government identification numbers, financial details, passwords, confidential information about your employer or clients, or personal information about other people. The Service does not need it. If you share it anyway, it may appear in the coach’s notes and be processed as described in this policy.
4. How we use your information
We use personal information only for these purposes:
- To provide your lessons, adapt the coach to your role, native language and level, and remember your progress from one lesson to the next.
- To create your feedback, scores, lesson summaries and Homework Quizzes and show them on your dashboard.
- To create and manage your account, including email confirmation and password resets.
- To process payments, prevent fraud, keep records of your purchases and respond to payment disputes.
- To send you service messages, such as confirmations, receipts and important notices about the Service or these policies.
- To keep the Service secure and reliable, investigate technical problems and connection drops, enforce our Terms and prevent misuse.
- To improve the Service, including our lessons and our AI coach’s instructions, using your information or de-identified or aggregated information.
- To meet our legal obligations and to establish, exercise or defend legal claims.
If we want to use your personal information for a new purpose, we will tell you and, where the law requires, ask for your consent first. We will only send you marketing emails if you have agreed to receive them, and you can unsubscribe at any time.
5. Your consent
You give your consent when you create an account and agree to this policy, and when you choose to use features of the Service. You can withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us. Because the Service cannot work without processing your voice and lesson information, withdrawing consent to that processing means we will no longer be able to provide lessons to you.
6. How AI processes your lessons
TeachMeAI’s coach is powered by artificial intelligence. To run a lesson, your voice, what you write, your coaching profile and the coach’s notes from earlier lessons are sent to our AI providers, which act on our behalf to generate the coach’s spoken responses, whiteboard notes, feedback, scores and quizzes. We use these providers’ business services, under which they do not use the information we send them to train their models. They may keep it for a limited period — for example, up to 30 days — to detect abuse and keep their services safe, under their own terms.
Your scores, coach-assessed level and feedback are produced automatically by AI. They are used only to support your practice and are not used to make any decision that has legal or similarly significant effects on you. If you think something about you is wrong, you can ask us to review or correct it.
7. Who we share your information with
We do not sell or rent your personal information, and we do not share it for advertising. We share it only as follows:
- Service providers that help us run the Service, only as needed for their task and under contracts or terms that require them to protect it: Supabase (database and account sign-in),our hosting provider Render (our servers, in the United States), OpenAI (AI coach and voice, United States), Stripe (payments), Cloudflare (bot protection and the short connection checks before and during a lesson, which let it see your IP address), our email-delivery provider (account and service emails) and Google (our support email).
- Legal reasons: when we believe in good faith that the law, a court order or a lawful government request requires it, or that it is needed to protect the rights, property or safety of our users, the public or us, to enforce our Terms or to detect and prevent fraud or security problems.
- Business transfers: if our business, or part of it, is sold, merged, financed or reorganized, personal information may be disclosed to the parties involved and transferred to them, subject to this policy.
- With your consent, or at your direction.
8. Storage and processing outside Canada
Some of our service providers are located, or process information, outside Canada — mainly in the United States. Your personal information may therefore be stored and processed in those countries, where it is subject to their laws and may be accessed by their courts, law-enforcement and national-security authorities. We use contractual and other measures to require these providers to protect your information to a standard comparable to the one in this policy.
10. How long we keep your information
We keep personal information only as long as needed for the purposes in this policy:
- The text version of a lesson’s conversation: deleted as soon as the lesson’s results are saved, normally within minutes of the lesson ending.
- Your account, profile, lesson notes, feedback, scores, quizzes and the coach’s notes about your progress: as long as your account is open.
- Payment records: as long as tax and accounting law requires (in Canada, generally six years). If you delete your account, these records are kept without your name or email address linked to them.
- Connection, voice-session and security records: as long as needed to provide support, investigate problems and handle payment disputes, then deleted or de-identified.
When you delete your account, we delete or de-identify your personal information within 90 days, except what we must keep by law or to establish, exercise or defend legal claims. Copies in backups are overwritten in the normal course. We may keep de-identified or aggregated information that can no longer identify you.
11. How we protect your information
We use reasonable physical, organizational and technical safeguards appropriate to the sensitivity of the information, including encryption in transit, access controls and limiting access to the people and providers who need it. However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security. Please use a strong, unique password and keep it private.
If a breach of security safeguards involving your personal information creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as the law requires.
12. Your rights
You can ask to access the personal information we hold about you, to correct it if it is inaccurate or incomplete, or to delete your account, and you can withdraw your consent as described above. Send your request to teachmebusinessenglishsupport@gmail.com. We may need to confirm your identity before acting on it. We will respond within 30 days, or tell you if we need more time as the law allows. In some cases the law allows or requires us to refuse a request — for example, where information must be kept for legal reasons — and we will explain why.
If you are not satisfied with our response, you can file a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca) or the privacy authority where you live.
If you live in the European Union or the United Kingdom, we process your information to perform our contract with you, for our legitimate interests in running, securing and improving the Service, to meet legal obligations, and with your consent where required. You also have the rights to data portability, to restrict or object to certain processing and to complain to your local data protection authority.
13. Minimum age
The Service is only for adults aged 18 or older. We do not knowingly collect personal information from anyone under 18. If you believe someone under 18 has signed up, contact us and we will delete their information.
14. Other websites
Our website may link to other websites and services, such as Stripe’s payment page and our social media pages. Their own privacy policies apply to them, and we are not responsible for how they handle your information.
15. Changes to this policy
We may update this policy from time to time. We will post the new version here and change the “Last updated” date above. For significant changes, we will also tell you by email or on your dashboard before they take effect, and ask for your consent where the law requires it.
16. Contact our Privacy Officer
Privacy Officer, progressiveIT.tech Corporation, 60 Byng Avenue, Toronto, Ontario M2N 7K3, Canada. Telephone: +1 647-344-2057. Email: teachmebusinessenglishsupport@gmail.com.